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Terms & Conditions

www.titityy.fi is the online shop of Finnish yarn shop TitiTyy Oy registered in Finland. VAT number FI25200922. The prices shown include Finnish Value Added Tax (VAT) 24% or 10% but exclude shipping costs.

Please choose your country on the menu on top right corner of the page to see the shipping methods to your country. When ordering outside EU, choosing your country from the menu  shows prices without VAT and you may shop tax free.

PLACING AN ORDER

You can place orders in our online shop by adding products to cart and proceeding to check out following the instructions given in the order form.

You must be at least 18 years old and provide a valid email address. You are responsible for giving us your accurate billing and shipping information. When you have confirmed and paid an order you accept the terms and conditions in listed here and create a contract with TitiTyy Oy.  These terms and conditions apply unless other agreements have been made. We reserve the right to amend these terms from time to time without prior notice to you. The version of terms that will apply to your order will be those on www.titityy.fi at the time you place your order.

After completing your order by checking out and paying, you will receive an order confirmation email to the email address given in the order form. 

You should check that the details in this order acknowledgment are correct, and keep a copy of it.

You will receive a confirmation of shipping via email once your order has been shipped.

The completion of the contract will take place on the dispatch to you of the goods ordered unless we have notified you that we do not accept your order, or you have cancelled it. The contract will relate only to the goods stated in the order confirmation. We will not be obliged to supply any other goods, which may have been in your order until you receive an e-mail confirming those goods.


PAYMENT

The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Paypal, Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken), credit/debit cards and Collector invoice/installment. Payments are handled by Paytrail Plc and Paypal.

Paypal


You can pay your order securely by Paypal with the following methods: Paypal, Visa, MasterCard, Maestro and American Express.

Paytrail

Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact Yarn Shop TitiTyy.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Paytrail stores IP-address, payment method and payment time & date during the payment process.

https://www.paytrail.com/en/data-privacy-notice-paytrail-payment-service

SHIPPING


Since April 2018 we use DHL Worldwide Express, which is fast, trackable and reliable. DHL Worldwide Express provides delivery on the next possible business day. Depending on your location you order will arrive within a couple of days after we have packed and shipped your order!

We aim to dispatch orders in the fastest possible time and in the order in which they are placed. All orders will be shipped within 1-2 days if all products ordered are in stock and unless otherwise agreed. We process and ship nearly all orders within 1 business day (often the same day). Delivery times are an estimate and not a guarantee.

Shipping Costs for International Orders


Service: DHL Worldwide Express

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Luxemburg, Monaco, Poland, Spain, Sweden, The Netherlands

15,50€ (incl. VAT 24%) 

Bulgaria, Croatia, Cyprus, Greece, Hungary, Ireland, Malta, Portugal, Romania, Slovakia, Slovenia

17.50€ (incl. VAT 24%) 
Most other European countries (such as Norway, Iceland, Switzerland), USA, Canada, Mexico
20.00€ (excl. VAT)
Australia, China, Hong Kong, India, Indonesia, Japan, Malesia, Philippines, Taiwan, Thailand
22.00€ (excl. VAT)

The rest of the world:

The shop will show you the shipping once you fill the shipping address. You can choose your country on top right corner of the page to see the shipping price.

All international customers are responsible for your country's customs fees and duties.

Customs forms are filled out in accordance with Finnish and international law to accurately reflect value and contents of the package.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. Also please note that we cannot split any orders for smaller batches in order to avoid customs or other fees.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment and return costs. Also if the order cannot be shipped because of your country's customs policy and therefore returned, we will not refund you the costs for shipping and returning the parcel.

Product information

We provide as accurate and helpful information as possible to our customers, but you should take care when relying on information provided by us, and check against the manufacturer's instructions.

The inclusion of any products or services in www.titityy.fi does not warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. TitiTyy Oy is not responsible for invalid price or stock information. If you can’t add a product to cart, it is not in stock right now. The same products listed in the online shop are available in our brick and mortar shop in Jyväskylä, Finland. If a product you ordered was sold out or not in stock for other reasons, we contact you as soon as possible and try to find a suitable replacement. We do not ship backorders.

The product photos are chosen so that they represent the product and color the best, most realistic way possible. Please note that the colors may look different on different devices and monitors. Lots of our yarns are hand dyed so please note that there might be variation between individual skeins and lots.

DOMESTIC ORDERS

The following terms apply when your order is shipped to an address in Finland.

Free shipping for orders over 80 € (after discounts and gift cards, order weight must be less than 5 kg). 

Orders are shipped Matkahuolto or Posti. Parcels are picked up from TitiTyy every business day at 2.30 pm. Orders placed before noon are usually dispatched on that day.

Economy Letter in Finland “Kirjetoimitus” 3€
Posti Letters under 3 cm (needles and small accessories). Estimated shipping time 2-3 business days. Will be delivered to recipient mainly on the second business day after dispatch. Non-trackable.

Postal Parcel in Finland 6.90€
Posti’s parcel to a local post office or parcel point. A parcel point is an easy and convenient way for your customer to receive items in Finland. A customer shops in your online store and then selects the parcel point as the delivery type and chooses the preferred pick-up location. The item will be in the parcel point selected by the customer the next day after 4 p.m., or a day later in some areas. An electronic notice of arrival will be sent to the recipient as an SMS, and the delivery is available for pick-up on the day of arrival after 4 p.m. at the parcel terminal with the locker code. The recipient also receives an e-mail copy of the notice of arrival. Trackable.

Matkahuolto parcel “Matkahuolto Lähellä-paketti” 5,50 €
The recipient can pick up the parcel at the chosen Matkahuolto parcel point usually 1-2 days after dispatch. Trackable.

Click & Collect in TitiTyy Yarn Shop 0 €
Use this shipping method only if you are able to pick up the order from our brick&mortar shop in Jyväskylä OR if you want to combine shipping of separate orders (up to 1 kilo of total weight).

Cancelling an order, Returns and Refunds
You may cancel your confirmed order before it is dispatched or within 14 days when the parcel is received. When the order is cancelled before dispatching, we will provide a full refund on the price paid for the Goods and the delivery charge without undue delay or latest after 14 days after you have given us the information needed for the refund.

When cancelling your order after you have received the parcel, you must provide a written notification of cancellation by email and return the goods in the original package or other suitable package with the copy of the order confirmation. The goods must be returned within 14 days after providing the notification of cancellation. You will bear the direct costs of returning the goods. Your parcel is your responsibility until it reaches us, and we are not responsible if the parcel gets lost. We will provide a full refund on the price paid for the goods and the original delivery charge without undue delay and latest after 14 days after you have given us the information needed for the refund, provided that we may make a deduction from the refund for the loss in value of any goods if caused by unnecessary or excessive handling by you.

Note that club memberships and other special orders can not be cancelled or returned afted the order is confirmed.

Faulty or damaged goods: Please contact us immediately when you notice you have received faulty or damaged goods.